Frequently Asked Questions

Business process outsourcing (BPO) has been around for over 20 years. Yet, many professionals and business owners are still not familiar enough about this thriving industry. To help you understand what is BPO, we have compiled and answered the most frequently asked questions.

  • 01) What is BPO or Business Process Outsourcing?

    Business Process Outsourcing (BPO)refers to the process of outsourcing the management and operation of secondary business processes to a third-party service provider on a contractual basis. This enables the company to reduce operational costs and focus on scaling their primary operations.
    A BPO company is a company that undertakes the performance of business processes in a defined scope of work, with specific service level agreements on an ongoing basis.
    At AnnBri, we provide scalable outsourcing solutions for your business needs with the perfect combination of qualified experts, streamlined processes and automation technology.

  • 02) What is India’s primary competitive advantage in business process outsourcing services?

    As one of the fastest-growing economies in the world, India has a large youth population composed of well-educated adults with the zeal to prove themselves and do better. The availability of a highly committed, analytical workforce that delivers consistent services of high quality at a more reasonable price makes India the perfect destination for business process outsourcing services.
    Our operations office in Bangalore, India, boasts of a strong team of college-educated professionals who come with strong analytical and problem-solving skills to deliver successful solutions.

  • 03) How do I know that my data is secure while outsourcing services offshore?

    One of the biggest concerns while outsourcing your business processes is the fear of data theft or breach. While your fears are completely justified, it is important to know that outsourcing companies are equally serious about this threat and employ a series of security measures to protect your sensitive data.
    At AnnBri, we recognize that with data security comes great responsibility, and that’s exactly why we practice ISO 2700 this addresses security at 3 main levels: Physical, Network, and Employee. Appropriate redundancies are in place at all 3 levels. Standard practice for us includes VPNs, SSLs, encryption protocols during file transfer and at rest, Biometric security protocols, as well as HIPAA, PCI and GDPR compliance.
    Apart from our security compliances and protocols, we are also extremely careful about who we expose your data to. In terms of our data entry services, access to sensitive data is strictly on a need-to-know basis, and we have measures in place that ensure that your data cannot be moved, saved, edited, or seen by unauthorized team members.

  • 04) Do you also provide data entry outsourcing services?

    Did you know that ARDEM was ranked among the top data entry outsourcing companies in 2019? We provide a wide range of data entry outsourcing services, whether it be data entry from paper forms or images, and even process data directly into your database. With the aid of our proprietary and innovative technologies, we guarantee a higher level of efficiency and accuracy that translates into a higher ROI for you.
    Our Data Entry Solutions are built so that you can focus on what matters most to your company. Let us handle the details of data entry. Our solutions will always deliver the highest quality of data, in the fastest cycle time, at the most competitive price.

  • 05) What are the benefits of business process outsourcing?

    Traditionally, the main and most obvious benefit of business process outsourcing is the reduced operating cost. Instead of hiring expensive resources, you simply outsource your business process to a third-party agency with a different compensation structure and smart resources.
    However, in reality, the scope of business process outsourcing is so much more than simply reducing the cost of operations. Outsourcing enables you to enjoy higher quality services that give you a competitive advantage. The outsourcing of business processes like data entry or invoice processing also frees up your existing resources, leaving you free to focus on key competencies and scaling your business.

  • 06) What are back office services?

    Back office services are solutions built to handle the administrative and support processes in a company that is traditionally non-client facing. Processes include finance and accounting, record or application processing, data entry, and compliance type needs.
    When it comes to providing back office services, no one is as committed as ARDEM to create a streamlined process that manages and executes your back end operations seamlessly.
    We analyze your business needs and tailor the perfect team for your business consisting of application engineers, database designers, workflow experts, process and quality engineers, trainers, and project managers.

  • 07) What services can I outsource for my business?

    Over the years, outsourcing has grown from just data entry services to cover a wide spectrum of solutions including healthcare processing, accounts payable processing, auditing, data management, invoice management, utility bill management, survey reporting, and customer service solutions.

  • 08) How will you manage my project? What is your project management process?

    We start by understanding your process, following the golden triangle of consult-delivery-propose for optimized project management.
    Our team will get in touch with you directly to gain an initial understanding of your business needs, the full scope of work and any other additional requirements. We will then proceed to discover the details of your current processes to analyze the current workflow. Following this, our team proposes a solution that aims to optimize your workstream for maximum performance.
    At this stage, AnnBri will recruit and train your team, implement automation and deliver the proof of concept. Based on the feedback received, we will further revise and define the best possible solution for you. However, we are not done yet. We will implement the finalized solution and then study its performance to optimize further and deliver a successful solution. Our project management guidelines will ensure transparency and open communication between you and our team at every stage of execution.

  • 09) Why should I outsource my support functions?

    The four primary reasons that drive the decision of outsource are; to reduce costs, on-demand expertise & resources, staffing facility and finally to have the ability to focus on core business goals and planning. A research conducted by bloomberg reveals that outsourcing is not just about saving, it’s seen as a revolution in innovation.

  • 10) What does IT support services mean?

    IT support services usually include all tools, functions, and issues related to networking, website, and technological or computing devices. They help with the upkeep of your business functions, remote or onsite; while maintaining digital security compliances. An IT services company may offer different tiers of support, depending on which IT services are needed for your organization.


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